Shipping Policy

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Hairlaya Shipping Policy

At Hairlaya, we strive to deliver exceptional hair extension products to our customers promptly and efficiently. Below is our comprehensive shipping policy detailing our services for both domestic and international orders.

Shipping Locations:

  1. USA In-Stock Products: Products are shipped from our warehouse at Dallas, TX.  At Hairlaya, we prioritize offering our customers the best fast and convenient service for USA in-stock products. Our aim is to ensure that you receive your orders promptly and enjoy a seamless shopping experience.

  2. Made-to-order Products: The products ship either directly from our Dallas, TX warehouse for faster delivery or via DHL for international orders. This optimized supply chain ensures premium quality, competitive pricing, and reliable shipping—giving you the best value wherever you are!

Order Processing Times:

  1. USA In-Stock Products: The processing time will take 24-48 Hours.  
  2. Made-to-order Products: The orders are processed within 5-7 business days. 

Shipping Times:

  1. USA In-Stock Products:  Typically get delivered within 2-5 business days after payment confirmation.   
  2. Made-to-Order Products:  Approximately 3-7 days with DHL Express.  

Shipping Rates:

  1. USA In-Stock Products:

     

     

    FREE Express 2-4 Days for orders over $199 

     

    USA Standard 2-5 Days   $15

    USA Express 2-5 Days  $25-35

     

    USA Overnight 1-3 Days  $25-40 

  2. Made-to-Order Products: 

          Express international shipping: $35 

          FREE DHL Express shipping over $199 

Order Tracking:

  • Customers will receive a shipping confirmation email with tracking information once their order has been processed and shipped. This allows customers to track their package's journey until it reaches its destination.

Customs and Duties:

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations. Hairlaya is not responsible for any delays or additional charges incurred during customs clearance.

Shipping Carriers:

  • Hairlaya partners with reputable shipping carriers to ensure reliable and timely delivery of orders. Carriers may include but are not limited to FedEx, UPS, DHL, and USPS.

Shipping Policy Updates:

  • Hairlaya reserves the right to update, modify, or revise its shipping policy at any time. Customers will be notified of any changes through our website or via email.

Customer Support:

  • Our customer support team is available to assist with any shipping-related inquiries or concerns. Please contact us at contact@hairlaya.com
    for prompt assistance.

By placing an order with Hairlaya, customers agree to abide by our shipping policy terms and conditions outlined above.

Thank you for choosing Hairlaya for your hair extension needs. We look forward to serving you with top-quality products and excellent shipping services.