Shipping Policy

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Hairlaya Shipping Policy

At Hairlaya, we strive to deliver exceptional hair extension products to our customers promptly and efficiently. Below is our comprehensive shipping policy detailing our services for both domestic and international orders.

Shipping Locations:

  1. USA In-Stock Products: Products are shipped from our warehouse at Dallas, TX.  At Hairlaya, we prioritize offering our customers the best fast and convenient service for USA in-stock products. Our aim is to ensure that you receive your orders promptly and enjoy a seamless shopping experience.

  2. Made-to-order Products: The products are shipped directly from our factory in China. Hairlaya optimizes the supply chain with light stock. This strategy allows us to offer you the best prices while maintaining high-quality products. Enjoy the benefits of our streamlined supply chain and get the best value for your money when you shop with Hairlaya.

Order Processing Times:

  1. USA In-Stock Products: The processing time will take 24-48 Hours.  
  2. Made-to-order Products: The orders are processed within 5-7 business days. 

Shipping Times:

  1. USA In-Stock Products: Orders within the USA typically ship within 1-2 business days after payment confirmation. Delivery times may vary based on the shipping method selected during checkout. 
  2. Made-to-Order Products: The orders are processed within 1-3 business days after payment confirmation. Delivery times vary based on the destination country, customs clearance procedures, and the selected shipping method.

Shipping Rates:

  1. USA In-Stock Products:

    USA Standard 2-5 Days   $15

    USA Overnight 1-3 Days  $25-40 

    USA Express 2-5 Days  $25-35

    FREE Express 2-4 Days for orders over $199 

  2. Made-to-Order Products: 

          Express international shipping: $35 

          FREE Express shipping over $199 

Order Tracking:

  • Customers will receive a shipping confirmation email with tracking information once their order has been processed and shipped. This allows customers to track their package's journey until it reaches its destination.

Customs and Duties:

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations. Hairlaya is not responsible for any delays or additional charges incurred during customs clearance.

Shipping Carriers:

  • Hairlaya partners with reputable shipping carriers to ensure reliable and timely delivery of orders. Carriers may include but are not limited to FedEx, UPS, DHL, and USPS.

Shipping Policy Updates:

  • Hairlaya reserves the right to update, modify, or revise its shipping policy at any time. Customers will be notified of any changes through our website or via email.

Customer Support:

  • Our customer support team is available to assist with any shipping-related inquiries or concerns. Please contact us at contact@hairlaya.com
    for prompt assistance.

By placing an order with Hairlaya, customers agree to abide by our shipping policy terms and conditions outlined above.

Thank you for choosing Hairlaya for your hair extension needs. We look forward to serving you with top-quality products and excellent shipping services.